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Understanding the Difficulties Seniors Face When Adopting New Technologies

Posted by Brad Sarkauskas | Sep 23, 2019 | 0 Comments

You are a caregiver to your parent, but you live four hours away and can't be there to help with everyday activities. Technology can help, but only if you and your parent(s) are able to understand and use it effectively.

Each year in Las Vegas the Consumer Electronics Show offers new and innovative technology products. There is no doubt that from wearable medical technology, to smart homes and smart fabrics, virtual reality and robots, the wares that are on display at this trade show are dazzling. Many of these technologies bring benefits to older Americans, particularly those who are aging in place. However, technology is only as good as the user that operates it, and if a senior user has trouble integrating technology into their lifestyle, it can become a source of frustration rather than a solution to life's challenges.

Difficulty with Voice Activation and Recognition

While voice activation and recognition would appear to be the solution to operational expertise for smart personal assistants, self-driving cars and more, there is anecdotal evidence that suggests when using these products elderly persons experience moderate to severe problems with their voices. These issues include things like sore throats, hoarseness, and even complete loss of voice. The aging senior may be frailer than their younger counterparts and can experience technological failure if their voice is going to be their shepherd while using voice-activated systems. Even seniors with a robust, healthy speaking voice can run into problems because of regional accents and intonations.

The Need for Ongoing Education

Continuous product refinements, upgrades and new versions of technology create a lifelong educational process for seniors. Who will educate them about new technology features? Who will provide the expertise to integrate software updates and be sure there is frictionless functioning in a senior's smart home? The answer is most likely a younger family member who maintains their own continuous technology updates and upgrades to newer and more innovative products.

The Learning Process Can Be Overwhelming

If that family member is you, there are some takeaways about dealing with an older family member with regards to technology and its use. The first is, even if they do not say it, they want and need your help. Technology can be very frustrating for seniors so you must keep a calm and relaxed demeanor as you remember to repeat key concepts. Start with small amounts of information in order to not overwhelm their learning process. Give the larger overview at first and then break the instructions into subsets over time. Always start a learning session with a review of what had been explained in your last meeting together. A small flow chart with key concepts will help reinforce their learning.

Interactive Learning is Best

Be sure to purchase technology that is designed with the senior user in mind and slowly teach so that they have time to process what you are saying. Pausing between steps and then repeating from the beginning of a process helps to reinforce learning through repetition. Also, stop and ask your senior if they are following along well or if you are moving too quickly. Encourage them to ask questions. Don't just teach, let them interact and drive the product. It is essential that a senior tech user fully engages with the product they are learning. While it may be tempting to help them by finishing up a task, it is better to let your family member struggle a bit and complete the execution on their own. Hands on learning is a better teacher than abstract instructions.

Stay patient and positive! Remember that technology can be daunting to learn for anyone, especially an older adult who may be experiencing cognitive decline. 

Consider the Needs of Your Loved One

Smart homes, wearable medical devices, Telehealth, and autonomous cars are invaluable technology breakthroughs that can make an aging American live more successfully at home. There is much to consider about what technology your loved one requires versus desires; what your senior's needs are and their abilities to successfully manage the technologies in your absence.

Caring for a loved one while using technology can play an important role in the overall plan for aging successfully. Contact Heritage Law Office in Milwaukee, WI at 414-253-8500 and schedule an appointment to discuss how we assist with your planning.

About the Author

Brad Sarkauskas

As the founding member of the Heritage Law Office of Wisconsin, LLC, attorney Brad Sarkauskas is equipped with the tools--through his extensive background in finance--to effectively represent his clients legal economic interests. With over 20 years of experience in finance, insurance, and taxati...


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